Refund policy
Refund and Exchange Policy
All sales are final. We do not offer refunds under any circumstances.
Exchanges
-We offer exchanges for size adjustments only within 5 days of item pick-up. To be eligible for an exchange:
- The item must be in its original condition, unworn, unused, with tags, and in its original packaging.
- Proof of purchase is required.
To initiate an exchange, please contact us at multimedia@bhppower.com within 5 days of pick-up. Exchanges will not be accepted beyond this timeframe.
Damages and Issues
Please inspect your order upon pick-up. If your item is defective, damaged, or incorrect, contact us immediately at multimedia@bhppower.com so we can assess the issue and provide a resolution.
Non-Exchangeable Items
- We do not accept exchanges for custom products, personalized items, sale items, or gift cards.
- Any items returned to us without prior authorization will not be accepted.
For any further questions regarding our exchange policy, please contact us at multimedia@bhppower.com.